FAQ’s

Frequently Asked Questions
1. What is My TaskSolution all about?
My TaskSolution is leading outsourcing company and has been providing technology-driven solutions to global companies. My TaskSolutionserves the clients from different offices across the globe. When you outsource to My TaskSolution you can be assured of risk-free outsourcing. Global customers are choosing as their partner as we strive to meet the business targets of our customers and provide satisfactory services to the client’sexpectations.

2. What are the services that My TaskSolution offers?
• Call Center Services
• Data Entry Services
• Engineering Services
• Healthcare BPO
• Finance and Accounting Services
• Software Development
• Photo Editing Services
• Transcription Services
• Creative Services
• Research and Analysis Services
• Web Analytics Services
• Virtual Assistant Services
• Customs Brokerage Services
• Translation Services
• Logistics Services
• Mortgage Services
• Legal Process Outsourcing Services
• IT Staffing Services
• Additional Services

3. How you are handling the projects?
When you outsource to My TaskSolution we follow the below process for successful implementation of your project.
1. Discussion and Trial of the service: We will discuss and standardized the process and start a trial period that will minimize your outsourcing risks. After that, you can evaluate our performance and decide if you want to outsource your entire project to My TaskSolution.
2. Project transition: In this, we will implement a knowledge transfer process methodology to ensure the seamless transition of the project. Our efficient project transition minimizes your outsourcing risk.
3. Project management: During the whole project cycle till its completion you will have a single point of contact that will be responsible to communicate and manage every phase of the project. Our efficient teams have made us a favorite among global companies.
4. Customer relationship: My TaskSolutionassures you of the very best in customer relationship management. During the project implementation course, we will take feedback from you on a regular basis and implement the same in your project if require.

4. Are your services cost-effective?
Yes. When you outsource to My TaskSolution you be assured of saving more than 40-50% of your operating costs. We are quite flexible and provide the best solution considering client requirement in best cost effective manner.

5. What is your Turn around Time?
You are at the right place if you are looking for fast turnaround time. This is one of our USP and knows for this. Outsource to My TaskSolution and get the advantage of your services being delivered ahead of schedule.

6. What are the qualifications that your employees hold?
At My TaskSolution, we only recruit people who are well experienced and can perform the job properly. All our employees hold either graduate or post-graduate degrees. Depending upon the job requirements we employ staff accordingly. Infact we provide an option to our client if they want to choose any employee from our database they can choose or if they want to transfer their employee to us we can hire them and the same employee can provide the services to the clients. MTS hire qualified and experienced professionals to ensure that we can provide our customers with quality Solution.

7. How about security at My TaskSolution?
For that you should not be bothered at all as this is our prime and utmost concern. If security and privacy issues are stopping you, you can go ahead and start outsourcing to My TaskSolution as we ensure security, privacy & confidentiality at every level of the outsourcing process. We employ and deploy the very best in security measures to assure our customers that their confidential data will be kept completely secure.

Following are the major measures adopted by us.
• We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project
• We have firewalls/VPN (Virtual Private Network) for inbound and outbound security
• All our systems do not have external storage devices (Floppy/CD drives/USB ports)
• All our systems and e-mails are password protected
• Our cabinets are fire-proof and we use an offsite storage facility to store documents
• We have ‘anti-virus’ software implemented at both server and client level
• We have surveillance cameras installed throughout our premises

8. What about adequate infrastructure and technology support to my business processes?
Yes. We use the latest software, technology and infrastructure to support your business needs and processes. By outsourcing you can save on investing on expensive software and technology as we use the very best in both.

9. Do you sign non-disclosure agreements and SLA’s?
Yes. We sign non-disclosure agreements and service level agreements for every customer who outsources to My TaskSolution.

10. If I outsource to My Task, how will I be paying you?
You can pay us either by check or by wire transfer. If you would like to make payments by any other mode, then it can be discussed.

11. How do I sign-off a contract or work order?
You just need to fill the details in the form provided and send a signed copy to us.

12. I want to outsource to My TaskSolution. What should I do?
Just fill in our contact form, with the services that you require and details regarding your project and we will contact you shortly.